Issue 'Refunds' or 'Vouchers' from Tangerpay Portal
Even with the best setup, unexpected equipment issues happen. Whether a wash didn't perform quite right or a machine stopped halfway through a cycle, resolving customer complaints quickly is essential.
Fortunately, making things right is simple. You can turn a frustrating customer experience into a positive one right from your Tangerpay Portal with two quick solutions:
Issue a 'Refund'
*Excludes New Zealand stores.
1. Go to Tangerpay Portal
Log in and click Transaction History
2. Find the Payment
Scroll through the list and click the relevant transaction.
3. Select the Machine
On the right side, choose the washer or dryer connected to the issue.
4. Click Refund
This starts the refund process and sends the amount back to the original payment method.
1. Go to Tangerpay Portal
Log in and click Transaction History
2. Find the Payment
Scroll through the list and click the relevant transaction.
3. Select the Machine
On the right side, choose the washer or dryer connected to the issue.
4. Click Issue Voucher
A voucher code will be generated
5. Email Voucher Code
An email field pops up. Input the customer's email and send the generated voucher code.
That’s it. No awkward back-and-forth, no manual guessing, and no panic at the counter.
Next time a machine misbehaves, use Refund & Voucher Rescue in the Tangerpay Portal.
Check out the refund and the voucher features in the Tangerpay Portal https://admin.tangerpay.com/